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Follow-up · Phoenova product

Phoenova Discharge Coach

Outbound voice + WhatsApp. Multilingual. Caring.

Multilingual voice + WhatsApp agent that follows up with patients after discharge, ensures medication adherence, books follow-ups, and flags red-flag symptoms to the clinical team.

For: Hospital chains · dialysis · cardiac · post-surgical · diabetes · pulmonary

Setup

₹3L

per centre · one-time

Recurring

₹39,000

per centre · per month

Ship time

2 weeks to live

From signed contract

Book a demo

All prices excl. GST

01 / The problem

Why most hospitals haven't fixed this yet.

02 / Inside the product

What you actually get, spec-by-spec.

01

Outbound voice + WhatsApp

Patient picks their preferred channel; agent adapts.

02

Multilingual coaching

Same 12 Indian languages. Voice + text.

03

Medication adherence prompts

Daily reminders, missed-dose escalation, refill scheduling.

04

Red-flag detection

Specialty-specific symptom checklists. Auto-escalate to clinical team.

05

Follow-up booking

Live calendar integration — agent books the next visit during the call.

06

Family-mode messaging

Optional caregiver loop for elderly or pediatric patients.

03 / Measured in production

The numbers, not the brochure.

78%

Patient reach rate

+24%

Medication adherence vs baseline

-18%

30-day readmission rate

12

Indian languages live

04 / Plugs into

Your stack — not ours.

WhatsApp Business APITwilio / ExotelClinikoSalesforce Health CloudCustom EMR via REST

Don't see your EMR or telephony? We add custom integrations in the build sprint.

05 / Compliance

Built for Indian healthcare.

  • DPDPA 2023
  • ABDM ready
  • ISO 27001 hosting
  • Patient consent flow built-in
  • Audit trail: every interaction logged

06 / What ship day looks like

phoenova ship · discharge-coach · prodSHIPPED
$ phoenova ship --product discharge-coach --client [centre]
evals.suite: 38/38 passing
whatsapp.template_approval: 14/14 approved
voice.languages: 12 active
symptom.checklists: 8 specialties
calendar.integrated: cliniko + custom
prod.deploy: live
runbook.signed: client-coo
handoff.complete: 14d ✦
$

See it run in 30 minutes.
Live demo, your data.

We run a live demo with a sample of your real call recordings or notes — so you see exactly how Phoenova Discharge Coach would behave on day one.