Follow-up · Phoenova product
Phoenova Discharge Coach
Outbound voice + WhatsApp. Multilingual. Caring.
Multilingual voice + WhatsApp agent that follows up with patients after discharge, ensures medication adherence, books follow-ups, and flags red-flag symptoms to the clinical team.
For: Hospital chains · dialysis · cardiac · post-surgical · diabetes · pulmonary
Setup
per centre · one-time
Recurring
per centre · per month
Ship time
From signed contract
All prices excl. GST
01 / The problem
Why most hospitals haven't fixed this yet.
- 01Post-discharge follow-up calls handled by stretched staff — 60%+ patients are never reached.
- 02Medication adherence in chronic conditions averages 40-50% — readmissions are predictable but unprevented.
- 03Language barriers prevent meaningful patient interaction in vernacular markets.
- 04Red-flag symptoms (chest pain, swelling, infection signs) get reported to family WhatsApp, not the clinical team.
02 / Inside the product
What you actually get, spec-by-spec.
01
Outbound voice + WhatsApp
Patient picks their preferred channel; agent adapts.
02
Multilingual coaching
Same 12 Indian languages. Voice + text.
03
Medication adherence prompts
Daily reminders, missed-dose escalation, refill scheduling.
04
Red-flag detection
Specialty-specific symptom checklists. Auto-escalate to clinical team.
05
Follow-up booking
Live calendar integration — agent books the next visit during the call.
06
Family-mode messaging
Optional caregiver loop for elderly or pediatric patients.
03 / Measured in production
The numbers, not the brochure.
Patient reach rate
Medication adherence vs baseline
30-day readmission rate
Indian languages live
04 / Plugs into
Your stack — not ours.
Don't see your EMR or telephony? We add custom integrations in the build sprint.
05 / Compliance
Built for Indian healthcare.
- ✓DPDPA 2023
- ✓ABDM ready
- ✓ISO 27001 hosting
- ✓Patient consent flow built-in
- ✓Audit trail: every interaction logged
06 / What ship day looks like
See it run in 30 minutes.
Live demo, your data.
We run a live demo with a sample of your real call recordings or notes — so you see exactly how Phoenova Discharge Coach would behave on day one.