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2026-05-29 · Healthcare AI

Multi-agent clinical triage system
14 days from kick-off to production.

A 12-language voice + chat triage system for a multi-centre healthcare network. Five specialised agents handle intake, eligibility, doctor verification, symptom triage, and human hand-off — all live behind an SLA.

Client: Healthcare network · Delhi NCR

14d

Build-to-production

5

Production agents

12

Indian languages

p95 1.8s

Response latency

47/47

Eval suite passing

85%

Resolved without human

01 / Problem

The wall they hit.

  • ·Inbound triage handled by rotating BPO staff — 2-3 minute hold times, inconsistent quality, no audit trail.
  • ·Five specialty workflows (cardiology, oncology, dialysis, peds, ophthalmology) each required different decision rules.
  • ·Patient-language coverage was English + Hindi only; 40% of calls dropped or escalated due to language mismatch.

02 / Approach

How we built it.

  • ·Day 1–3: Discovery, eval suite written first, architecture sketched live.
  • ·Day 4–10: 5 specialty agents built against eval suite. Voice layer (STT + TTS) wired in 12 languages.
  • ·Day 11–13: Doctor verification + CRM routing integration. Runbook drafted with client COO.
  • ·Day 14: Production deploy behind SLA. On-call rotation transitioned to client team.

03 / Outcome

What's live now.

  • ·85% of calls resolved end-to-end without human escalation in production week one.
  • ·p95 response latency under 1.8 seconds — well below the 5-second buyer requirement.
  • ·12 Indian languages live including Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, Gujarati, Punjabi, Malayalam, Oriya, Assamese, Urdu.
  • ·47/47 evaluation tests passing on the day of handoff; quality gated, not hoped.

Ship log · day 14

phoenova ship · multi-agent-clinical-triage · prodSHIPPED
$ phoenova ship --day 14 --client clinical-triage
✓ evals.suite: 47/47 passing
✓ agents.deployed: 5/5
✓ i18n.coverage: 12 languages
✓ prod.deploy: live · p95 < 1.8s
✓ runbook.signed: client-coo
✓ oncall.transitioned: active
✓ handoff.complete: 14d ✦
$ ▍

Capabilities shipped

Multi-agent orchestrationVoice STT/TTS (12 langs)Doctor verificationCRM routingEval-driven QAProduction observability

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